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Job ID
KPDWS05/20
Location
Kingdom of Bahrain
Industry
Telecommunications
Employment
Full time
Educational qualifications
  • Professional Degree or Masters in IT/Computer Science/Communications.
Experience required
  • Minimum 12 years of multifunctional experience from Telecom/Network/ Carrier Management Domains.
Competencies required
  • The incumbent should have spent more than 5 years at a Senior Manager Level managing cross functional Operational Teams.
Job responsibilities
  • Develop and direct all wholesale operations related activities including contracts and project management, service fulfilment and assurance, billing and settlement.
  • Cascade corporate strategy into division and departmental business plans and oversee its execution.
  • Directs own division’s activities by leading the department managers within thedivision to ensure they are constantly aligned to the company’s business goals and performance targets.
  • Contribute to the development of the wholesale department’s strategy and participate in its implementation by performing and delegating related activities.
  • Develop departmental policies, procedures, systems and frameworks to ensure efficient and streamlined operations across the wholesale department.
  • Ensure the tracking of overall departmental performance against specified kpis and report this information on a regular basis to the chief wholesale officer.
  • Manage the overall financials including wholesale payables and receivables.
  • Manage overall project grade deliveries across partners and customers and manage the sector’s procurement cycle in addition to capex budget.
  • Ensure service fulfilment through management of customer orders, track and resolution of held orders.
  • Manage customer complaints, technical faults and proactively monitor the service levels and solutions.
  • Manage wholesale databases and inventory, control checks and audits for the overall assets of the sector.
  • Manage customer experience and develop customer satisfaction initiatives.
  • Perform other duties as requested.

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